Community members include patients, clients, families, caregivers and citizens.
The voices of community members provide a crucial contribution to the success of the Frontenac, Lennox & Addington Ontario Health Team.
Your Voice matters!
Role of the Community Council
The Community Council is a vital part of the Frontenac, Lennox & Addington Ontario Health Team structure. Learn more about the FLA OHT structure.
The roles of the Community Council members include:
to keep the experience of the patient at the forefront of all discussions
to vet organizational expectation against patient experience
Community Council members have both an advisory role to FLA OHT leadership and a role engaging in early planning and co-design of our OHT work. Community Council members have an equal voice at the table!
Attending monthly meetings, these members provide input and help guide the decisions of the FLA OHT. Members bring their experiences with access to the health-care system and to community supports within the Frontenac, Lennox and Addington region.
The 4 Pillars of Patient and Family-Centered Care
These are the core concepts that the Community Council uses in their work:
Dignity and Respect. Health care practitioners listen to and honor patient and family perspectives and choices. Patient and family knowledge, values, beliefs and cultural backgrounds are incorporated into the planning and delivery of care.
Information Sharing. Health care practitioners communicate and share complete and unbiased information with patients and families in ways that are affirming and useful. Patients and families receive timely, complete and accurate information in order to effectively participate in care and decision-making.
Participation. Patients and families are encouraged and supported in participating in care and decision-making at the level they choose.
Collaboration. Patients, families, health care practitioners, and health care leaders collaborate in policy and program development, implementation, and evaluation; in facility design; in professional education; and in research; as well as in the delivery of care.
These core concepts come from the Institute for Patient- and Family-Centered Care.